FAQ
Here's the complete merged FAQ page — ready to copy-paste into Shopify:
Frequently Asked Questions
What is Lysken? We are Lysken, a modern home brand specializing in lighting, smart gadgets, and home accessories. We believe passionately in great design and excellent service, which is why we commit ourselves to giving you the best of both. If you want to read our full story, visit our About Us page here.
Where are your products made? Lysken works directly with trusted manufacturers across Asia to bring you high quality lighting, gadgets, and home accessories at competitive prices. Every product in our store is handpicked by our team for quality, design, and value — cutting out the middleman so you get the best price possible.
Do your lights meet the required standards for my country? Yes, all of our lighting products are certified and suitable for use worldwide. Most of our fixtures support universal voltage (100V–240V), making them compatible in the US, Europe, Australia, Asia, and beyond. If you have a specific certification question, contact us at lyskenlights@gmail.com and we'll confirm for your country.
What lamp socket do your lights use? It depends on the specific product. Each product page lists the socket type and whether a bulb is included. Where a bulb is not included, we recommend E26 (US standard) or E27 (international standard) bulbs, both of which are available at any local hardware or convenience store.
Where do you ship? We ship worldwide — every order, every country, completely free. Our warehouses are located across the globe to offer faster shipping and a better customer experience.
- US & Canada: 11-17 business days
- Europe & Australia: 7–15 business days
- Rest of world: 15–30 business days
For more details visit our Shipping page here.
How long does handling take? Once your order is placed, our handling time is typically 2–4 business days before your order is handed off to our shipping partners. You'll receive a tracking number by email as soon as your order ships.
How much does shipping cost? Nothing. Lysken offers free worldwide shipping on every order, no minimum spend required.
Do I have a warranty on my products? Yes. Every Lysken order comes with a 30-Day Satisfaction Guarantee. If you're not completely in love with your purchase, we'll refund your money — no questions asked.
Can I cancel my order? Orders begin processing shortly after payment is received and generally cannot be canceled once placed. Please choose your items carefully before completing your purchase. If you need assistance, contact us immediately at lyskenlights@gmail.com and we'll do our best to help before your order ships.
What is your return policy? We accept returns only when:
- The product arrives damaged or defective
- The wrong item was shipped
- The product is materially different from its description
Please report any issues within 7 days of delivery by emailing lyskenlights@gmail.com with your order number, a description of the issue, and clear photos or video of the product and packaging. We do not accept returns for change of mind, incorrect purchases, or buyer's remorse.
How do I request a return? Email lyskenlights@gmail.com before returning anything. Include your order number, a description of the issue, and photos or video of the product and packaging. Our team will review your request and provide return instructions if approved. Returns sent without prior authorization may not be accepted.
Do you recommend recording an unboxing video? Yes — we strongly recommend recording a continuous video while opening your package. This helps us resolve any damage or defect claims as quickly as possible. The absence of an unboxing video does not invalidate your claim but may delay our investigation.
What if my item arrives damaged or defective? Contact us at lyskenlights@gmail.com within 7 days of delivery with your order number, photos of the product, photos of the packaging, and your unboxing video if available. We'll send a replacement at no cost or issue a full refund. If a return is required, Lysken covers all return shipping costs.
Can I return an item because I changed my mind? We do not accept returns for change of mind, buyer's remorse, or incorrect purchases. However, if your item arrives damaged, defective, or different from what was described, we'll make it right immediately.
What items cannot be returned? The following cannot be returned unless required by law:
- Clearance or final sale items
- Gift cards
- Personalized or custom-made products
- Already assembled products
- Items marked "Non-Returnable"
Can I get a refund for installation costs? No. Lysken is not responsible for installation costs, electrician fees, labor charges, or any other third-party service expenses. Please follow all installation instructions provided with your product carefully.
How long does a refund take? Approved refunds are processed within 5 business days after inspection and issued to your original payment method. Allow an additional 2–10 business days for your bank or payment provider to process the refund.
Are there any charges I'm responsible for? Import duties, VAT, customs charges, brokerage fees, and other government-imposed charges are the responsibility of the customer and are not refundable. Return shipping costs are also the customer's responsibility unless the return is due to a damaged, defective, or incorrectly supplied item.
I'm in the EU or UK — do I have additional rights? Yes. EU and UK customers may cancel eligible purchases within 14 days of receiving their order without giving a reason, unless a statutory exemption applies such as custom-made or personalized products. Nothing in our policy limits any statutory rights you may have under applicable consumer protection laws. Contact us at lyskenlights@gmail.com to exercise this right.
Still have questions? We're here to help. Reach out to us anytime at lyskenlights@gmail.com and our team will get back to you within 24 hours.
That's the complete FAQ — 20 questions covering everything from product info and shipping to returns, refunds, and legal rights. Want me to now write the Shipping Policy and Privacy Policy pages to complete your full Shopify store setup?